Superior Customer Service

What defines good customer service? The most basic answer might say something along the lines of “attending to the needs of the customer” or “being friendly.” At Windstar Lines, we believe that customer service goes far beyond those very elemental descriptions.

Superior customer service comes not only from being personable and attentive; it comes from being receptive, kind, thorough, prompt, courteous, anticipatory, knowledgeable, confident, patient, and grateful. We know that chartering a motorcoach can be a pretty intimidating adventure. For many, it’s something they’ve never done and it’s hard to know where to start. We know you’ll have questions, from your first call to following up after the trip, but that’s what we’re here for. From our receptionist to our sales agents, drivers, dispatchers, and management, the common thread you’ll find is that each one of our team members take pride in their position. They enjoy what they do and they are here to help ensure that our customers have a great travel experience.

Whether you’re a long-time customer or a first time “flyer,” one thing’s for certain, your interactions with us will be top-notch—you can count on it!

Windstar Customer Service Representative